Frequently Asked Questions

Shipping, delivery, returns and privacy.

Shipping and delivery

Where do you ship?: Everything in the catalogue — rice, millets, kanji, dosa and idly mixes, podis, soups, laddus and malts — ships anywhere in India.
What does delivery cost?: Delivery is free across India on orders over ₹999.
How soon does an order leave?: Everything is milled and packed in small batches and dispatched within 2–3 working days.
Can I pay cash on delivery?: Cash on delivery is available on eligible pincodes. If yours qualifies, the option appears at checkout alongside UPI, card and netbanking.

Can I cancel an order?: An order can be cancelled any time before it is dispatched. Contact customer care with your order number.
Can I return food?: Sealed packs can be returned if they reach you damaged or past the best-before date. Because it is food, opened packs cannot be returned — but tell us if something was wrong and we will make it right.

Is anything added to the grain?: No. Nothing is added to preserve, polish or colour any product. That is also why heirloom rice takes longer to cook than the polished white rice it replaces.
Are you licensed?: Yes. GRS Millets Cottage Industries holds FSSAI licence 21225009000593, printed on every pack.

What do you do with my details?: We use your name, address, phone number and email to take payment for an order and deliver it, and for nothing else. We do not sell customer data. Payments are handled by Razorpay; card details never reach our servers.

What are the terms of sale?: Prices shown include taxes and are in Indian rupees. Placing an order is an offer to buy; the order is confirmed when we accept it and take payment. Product photographs and pack artwork are indicative — the printed pack is the authority on ingredients and net content.

Reach us through the contact page.